Privacy Policy

Who this notice applies to

This notice applies to website visitors, people who submit interest forms or create an account, and professionals evaluating or using Kolib.

If you are a client or patient communicating with a practice that uses Kolib, additional practice-specific privacy information may also apply.

Data we may collect

• Identity and contact details such as name, practice name, email address, and phone number.
• Account and onboarding details such as locale, service configuration, and calendar or messaging setup choices.
• Usage and operational data such as page views, timestamps, device/browser information, and product events needed to secure and operate the service.
• Communication content and scheduling data when the product is used to manage calls, messages, and appointments.

Why we use personal data

• To provide access to the service and deliver requested product functionality.
• To respond to enquiries, demos, support requests, and early-access applications.
• To protect the platform, prevent abuse, investigate incidents, and maintain service reliability.
• To comply with legal obligations, maintain records, and enforce our terms.

Legal bases

• Performance of a contract or pre-contractual steps requested by you.
• Legitimate interests in operating, securing, and improving the service.
• Compliance with legal obligations.
• Consent where required, including for optional non-essential cookies or marketing communications.

Sharing and subprocessors

Kolib may rely on infrastructure and software providers to host the service, deliver communications, process authentication, or integrate calendars and messaging channels.

Data is shared only where needed to operate the service or comply with law, under contractual and security controls appropriate to the role of each provider.

Retention

We keep personal data only for as long as necessary to operate the service, meet contractual commitments, resolve disputes, maintain security records, and satisfy legal requirements.

Retention periods can differ depending on the type of data and whether the account remains active.

Cookies and similar technologies

The landing page is designed to avoid non-essential tracking by default. Essential technical storage may still be used for security, language, and session continuity.

If analytics or marketing technologies are added later, this page and the cookie policy will be updated and, where required, consent will be collected before activation.

Your rights

• Request access to your personal data.
• Ask for correction, deletion, or restriction where applicable.
• Object to processing based on legitimate interests.
• Request portability where applicable.
• Withdraw consent at any time for consent-based processing.